My position with Massage Envy started as the Training Coordinator for the Learning and Development department under the Onboarding team. I was the first person in the position and as such, created a lot of the procedures and policies that are still being implemented by the current training coordinator. While I was in that position, I had to maintain many ongoing programs that were requirements for our field and support my direct team, director, and vice president as needed. After 2 years in that position, I was offered a promotion to become an Instructional Designer, a position I had honestly never knew about prior to starting my job with Massage Envy. Since my start as an instructional designer, I have mostly been self-taught in Adobe Creative Cloud, Rise, and Camtasia while bringing my education of media and communications forward. I have created many courses using Rise and Indesign with the support of Illustrator as well as creating the PowerPoints utilized for onsite training during our annual conferences for the last 3 years. I continue to expand my knowledge and design skills every day with new learning opportunities and diving more into what could be possible.

Within my role as the Administrative Assistant for the Painted Mountain resort, I was the main point of contact for all onboarding employees, new employees, interviews, and anything human resources related. After taking over the position from the previous employee, my first big task was to organize all employee documentation, verify that what was needed was in the employee’s file and if it wasn’t, get it as soon as possible. I also had to go through an extensive amount of backlogged documentation that needed to be destroyed. I had to accomplish all this while maintaining an open office to help new and current employees with anything that they may need and any questions they have had, whether I knew the answer or had to get it from our corporate liaison.

EvergreenHealth was the first place I landed after I graduated from the University of Washington. I started as a patient registrar for every department within the hospital and was typically in a different department each day. One day I could be in the emergency room registering a young child after a soccer injury and the next I could be in our oncology department checking in a woman for her chemotherapy. After a few months, I was promoted to be a Health Unit Coordinator in the Labor and Delivery department where I registered patients and provided secretarial assistance to the nurses and doctors on the floor. Having my role being previously in Patient Registration, I was able to assist the Labor and Delivery department in training their health unit coordinators to properly register incoming patients, whether it be mom laboring at the front desk or a baby being delivered on their way to their hospital room.

Description goes heFront Desk Associate at Campbell’s Resort was my first real adult job that I had on and off for almost 10 years. During my time at Campbell’s Resort, I was considered an amazing multi-tasker who was able to cultivate relationships between my department that continuously aided in providing best class customer service to our internal and external guests. I knew from the start that showing appreciation when it’s due, not just to my direct coworkers, was an important part of being a team player for the resort. We were part of the Signature Training as well as the Gold Fish Customer Service training which I exceled at by putting myself in the customer’s shoes and knowing what I would want to hear versus what I was being told.